Company Details:
XP Onderneming (operating as Elirena)
Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
KvK: 95426477
BTW/VAT: NL004771069B24
E-mail: info@ilirena.com
Tel: +31687922896
Privacy Policy
Section 1 - What do we do with your information?
When you make a purchase in our store, we collect the personal information you give us, such as your name, address and e-mail address, as part of the purchase and order fulfillment process.
When you browse our store, we also automatically receive your computer's IP address in order to obtain information about your browser and operating system.
E-mail marketing (if applicable): With your consent, we may send you e-mails about our store, new products and other updates.
Section 2 - Consent
How do you give your consent?
When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange a delivery or make a return, you consent to our collecting and using it for that specific purpose only.
If we ask for your personal information for another purpose, for example for marketing, we will ask you directly for your express consent or give you the opportunity to withdraw it.
How can you withdraw your consent?
If, after registering, you change your mind, you may withdraw your consent to our continued collection, use or disclosure of your information at any time, by contacting us at: info@ilirena.com.
Section 3 - Disclosure
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.
Section 4 - Shopify
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.
Your data is stored in Shopify's data systems, databases and the general Shopify application. It is stored on secure servers behind a firewall.
Payment:
If you choose a direct payment gateway, Shopify stores your credit card information. This data is encrypted in accordance with the PCI-DSS standard. Your transaction information is stored only as long as necessary to complete your transaction, and is then deleted.
PCI-DSS requirements help ensure that payment card data is handled securely in our store and by our service providers. For more information, see Shopify's Terms of Service and Privacy Statement.
Section 5 - Third-party services
In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Certain providers, such as payment processors, have their own privacy policies with respect to the information we are required to provide to them for your transactions. We recommend that you read their privacy policies to understand how they will handle your personal information.
Please note that certain providers may be located in a different country than you or we are, and that your data may be subject to the laws of the country in which the provider or its facilities are located.
Once you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our store's Terms of Service.
Links
When you click on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics
Our store uses Google Analytics to analyze visits and the pages viewed.
Section 6 - Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed without authorization, disclosed, altered or destroyed.
Payment card data is encrypted using SSL technology and stored with AES-256 encryption. Though no method of transmission over the Internet is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 - Cookies
Like many other websites, we use cookies. For detailed information about the cookies used by Shopify, see: https://www.shopify.com/legal/cookies
We use cookies to make sure the site works properly, to improve it, to remember user preferences and to analyze traffic. We may also allow third parties to use cookies to better tailor advertising, products and services.
Disabling cookies
Most browsers accept cookies by default, but you can change these settings in your browser. Please note that disabling them may affect how the site works.
You can also configure your cookie settings using the cookie banner on our site.
Section 8 - Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Changes take effect immediately upon being posted on the site.
In the event of material changes, we will notify you on the site. If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Complaints Procedure
Your satisfaction matters to us. If you have concerns about our products, our services or the way your personal data is processed, you can submit a formal complaint by following the procedure below:
How to submit a complaint:
Send an e-mail to info@ilirena.com with the subject line "Formal Complaint" and a description of your issue.
Send an email to info@ilirena.com with the subject line "Formal Complaint" and a description of your issue.
Response times:
We will acknowledge receipt of your complaint within 2 working days.
We will acknowledge receipt of your complaint within 2 business days.
We will make every effort to resolve the issue within 14 working days.
We will aim to resolve your complaint within 14 business days.
