Terms of Service
Company Details:
XP Onderneming (operating as Elirena)
Ten Katestraat 35, 6531 EE Nijmegen, Netherlands
KvK: 95426477
BTW/VAT: NL004771069B24
E-mail: info@ilirena.com
Tel: +31687922896
The website https://ilirena.com (the "Site") is owned and operated by XP Onderneming ("we", "us", "our"). We make this Site available to you as a user, including all information, tools and services available through it, on the condition that you accept and comply with these Terms of Service (the "Terms"), together with any additional policies referred to in them or linked to them.
By using our Site and/or making a purchase, you engage in our "Services" and agree to be bound by these Terms. The Terms apply to all users of the Site, including without limitation visitors, customers, merchants and other users. Please read the Terms carefully before you start using the Site. If you do not agree to these Terms, you may not use the Site or the Services.
We reserve the right to update or modify these Terms at any time by posting the changes on this page. Your continued use of the Site after changes are made constitutes acceptance of them.
Our online store runs on the Shopify Inc. platform, which provides the infrastructure that allows us to sell our products and services.
Article 1 - Use of the Online Store
By accepting these Terms, you confirm that you are of legal age in your country of residence, or that you have the consent of a parent or legal guardian for minors under your care to use the Site.
You must not transmit any viruses, malware or any other destructive code through the Site.
Any violation of these Terms will result in the immediate suspension or termination of your access to the Services.
Article 2 - General Conditions
We reserve the right to refuse service to anyone, at any time and for any reason.
You acknowledge that your content, not including payment card information (excluding credit card information), may be transferred unencrypted and may involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to the technical requirements of connecting networks or devices.
Payment card data is always encrypted during transfer.
You agree not to reproduce, sell, resell or exploit any part of the Service, use of the Service, or any contact made through the Site, without our prior written permission.
The section headings in this document are for convenience only and do not affect the interpretation of the provisions.
Article 3 - Accuracy, Completeness and Timeliness of Information
We make every effort to ensure that the information on the Site is accurate and up to date, but we do not guarantee that it is complete or current.
The material on the Site is provided for general information only and should not be relied upon as the sole basis for making decisions. Your use of this information is at your own risk.
Some content may refer to historical or past information and is provided for reference purposes only.
We reserve the right to modify the contents of the Site at any time, but we have no obligation to update any information.
You agree that it is your responsibility to monitor changes to the Site.
Article 4 - Modifications to the Service and Prices
Product prices may change at any time without prior notice.
We reserve the right to modify, suspend or discontinue any part of the Site or the Service, including products, features or content, at any time and without any obligation to give prior notice.
Neither XP Onderneming nor its affiliates will be liable for any loss or consequences arising from such changes, including, among other things, price changes, or the temporary suspension or permanent discontinuation of the Service.
Article 5 - Products
Certain products may be available exclusively online through the Site. These products may be available in limited quantities and are subject to return or exchange only in accordance with our Returns and Refunds Policy.
We have made every effort to display the colors and images of the products in the store as accurately as possible. However, we cannot guarantee that the display of colors on your monitor will fully match reality.
We reserve the right to limit the quantities of products we offer. All product descriptions and prices are subject to change at any time without prior notice, at our sole discretion.
We reserve the right to discontinue any product at any time. Any offer for any product made on this Site is void where prohibited by law.
Article 6 - Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order placed through the Site, at our discretion. Quantity limits may apply to purchases made by one person, one household or one order.
These restrictions may include, among others, multiple orders placed from the same customer account, using the same payment card or the same billing address and/or shipping address.
If we make a change to or cancel an order, we will make reasonable efforts to notify you using the e-mail address, billing address or phone number provided at the time the order was placed.
We also reserve the right to limit or reject orders that, in our judgment, appear to have been placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate information for all purchases made at our store. This includes keeping your contact details, payment information and other relevant account details up to date so that orders and communications are handled correctly.
For more information, please see our Returns and Refunds Policy.
Article 7 - Optional Tools
We may provide you with access to third-party tools, which we neither monitor nor control and for which we are not responsible.
You acknowledge and agree that access to such tools is provided "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement from us.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Your use of these tools is entirely at your own risk and discretion. It is your responsibility to familiarize yourself with the terms and policies of the relevant third-party providers before using their services.
From time to time, new features, services or resources may appear on the site, including additional tools provided by third parties. Any such additions are also subject to these Terms.
Article 8 - Third-Party Links
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on our Site may direct you to websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or its accuracy, and we do not provide any warranties and bear no liability for any third-party materials or websites, or for any other materials, products or services offered by third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites.
We recommend that you carefully review the policies and practices of third parties before engaging in any transaction. Any complaints, claims, concerns or questions regarding third-party products should be directed to those third parties.
Article 9 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example, contest entries), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by e-mail, by postal mail or otherwise (collectively, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are under no obligation:
(1) to maintain any comments in confidence;
(2) to pay compensation for any comments;
(3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous, unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
Article 10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. Please review it for detailed information.
Article 11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on the Site or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or cancel orders if any information on the Site or in the Service is inaccurate, at any time and without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update date applied in the Service or on any related website should be taken to indicate that all information has been modified or updated.
Article 12 - Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content for the following purposes:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international regulations or laws;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, discriminate against or intimidate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, crawl or scrape;
(j) for any obscene or immoral purpose;
(k) to interfere with or circumvent the security features of the Site or any other systems.
We reserve the right to suspend or terminate your access to the Service if you violate any of the above rules.
Article 13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free.
We also do not guarantee that the results obtained from the use of the Service will be accurate, reliable or will meet your expectations.
We reserve the right to suspend or discontinue the Service at any time without notice.
Your use of the Service is entirely at your own risk. The Service and all products and services delivered to you through the Service are provided "as is" and "as available", without any warranty of any kind, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement.
In no case shall XP Onderneming, its directors, employees, affiliates, agents, contractors, suppliers or service providers be liable for any loss, damage or claim, direct or indirect, consequential, punitive or incidental, including, without limitation, lost profits, revenue, savings, data or replacement costs, regardless of the legal basis.
We are not liable for any errors or omissions in any content, or for any loss or damage arising from the use of the Service or any products.
Article 14 - Indemnification
You agree to indemnify, defend and hold harmless XP Onderneming and its affiliates, partners, directors, employees, agents, contractors and suppliers from any claim or demand, including legal fees, arising out of your breach of these Terms, of any law or of the rights of a third party.
Article 15 - Severability
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
Article 16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using the Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to the Services or any part thereof.
Article 17 - Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on the Site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Article 18 - Governing Law
These Terms and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of the United Kingdom.
Article 19 - Changes to the Terms
You can review the most current version of the Terms at any time on this page.
We reserve the right to update, change or replace any part of these Terms by posting the changes on our Site. It is your responsibility to check for changes regularly. Your continued use of the Site or the Services after any changes are made constitutes acceptance of them.
Article 20 - Complaints Procedure
Your satisfaction matters to us. If you have concerns about our products or services, you can submit a formal complaint by following the procedure below:
How to submit a complaint:
Send an e-mail to info@ilirena.com with the subject line "Formal Complaint" and a description of your issue.
Send an email to info@ilirena.com with the subject line "Formal Complaint" and a description of your issue.
Response times:
We will acknowledge receipt of your complaint within 2 working days.
We will acknowledge receipt of your complaint within 2 business days.
We will make every effort to resolve the issue within 14 working days.
We will aim to resolve your complaint within 14 business days.
Article 21 - Customs, Import Taxes and VAT: Consumer Responsibility (DDU)
Important: please read carefully.
Some products offered in the store may be shipped from outside the European Union under DDU (Delivered Duty Unpaid). This means that the Consumer is responsible for all import formalities and charges in the country of delivery, including in particular:
- import VAT, customs duties and other taxes due at the time of import;
- customs clearance, customs inspection and brokerage fees charged by authorities or carriers;
- compliance with local regulations, standards, licensing requirements and import restrictions in the country of delivery.
The Seller provides the standard commercial documents required for export (commercial or pro forma invoice, country of origin, description and value of the goods). However, the Seller does not guarantee that these documents will meet all the detailed technical or regulatory requirements of every destination country. It is the Consumer's responsibility to check whether the product can be imported into their country and to cover any import charges or penalties resulting from non-compliance.
If import charges are incorrectly assessed against the Seller through the Seller's fault, they will be corrected and refunded. If charges are assessed against the Seller as a result of the Consumer's non-compliance with import regulations, the Seller is under no obligation to reimburse these costs.
We strongly recommend that Consumers check local customs and import rules before placing an order, to avoid unexpected charges, delays or refusal of delivery of the parcel.
