Returns and Refunds Policy
We do everything we can to make sure every order meets your expectations, but we understand that in some cases a return may be necessary. Below you will find detailed information about returns, refunds and exchanges.
Key Information
Return period: products can be returned within 30 days of the delivery date
Return shipping cost: paid by the customer
Handling fee: none
Refund processing time: up to 7 days from receipt of the return
Exchanges: possible within the same 30-day period
Terms: this policy is subject to our Terms of Service
Return Instructions and Handling Fees
You may return your order within 30 days of the delivery date. Requests submitted after this deadline will not be accepted.
To start the return procedure, contact us at: info@ilirena.com and our team will give you detailed instructions.
Before sending the product back, make sure that:
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The product has not been used or washed
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All original tags are attached
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The product is in its original packaging
Please pack the parcel securely and send it with a trusted carrier. The customer bears the cost of return shipping.
Handling Fee Policy
We do not charge any handling fees.
Refunds and Exchanges
Refund
After we receive and inspect the returned product, we will refund the money to the original payment method. Refunds are usually processed within 7 days of receiving the returned parcel.
Exchanges
To make an exchange, contact us at info@ilirena.com and provide the details of the product you want to exchange. Exchanges are possible within 30 days of the delivery date, provided that the product has not been used or worn and has all original tags. Our team will guide you through the entire exchange process.
Order Cancellation and Damaged Products
Order Cancellation
If you want to cancel your order, contact us as soon as possible at info@ilirena.com. Once the parcel has been shipped, the order can no longer be cancelled.
Damaged or Incorrect Products
If you receive a product that is damaged or does not match your order, please contact us at info@ilirena.com, attaching clear photos of the problem. We will review the report without delay and arrange the appropriate product or an exchange.
If you receive a product that is damaged, defective or incorrect, we cover all return shipping costs. You will receive an exchange or a full refund after we receive and verify the product.
